Refund policy

RETURNS AND REFUNDS POLICY

1. CUSTOM-MADE PRODUCTS
   Products are manufactured specifically for each order.
   
2. CHANGE OF MIND
   Change-of-mind returns are generally not accepted.
   
3. NON-RETURNABLE ITEMS
   Incorrect size selections, colour selections, customer errors and normal manufacturing
   variations.
   
4. ELIGIBLE CLAIMS
   Damaged products, manufacturing defects, incorrect items and remedies required under
   Australian Consumer Law.
   
5. CLAIM PROCESS
   Claims must be submitted within 14 days with photographs and supporting information.
   
6. INVESTIGATION
   Claims may be reviewed with fulfilment partners before a determination is made.
   
7. AVAILABLE REMEDIES
   Replacement, repair, store credit or refund.
   
8. FRAUDULENT CLAIMS
   The Business reserves the right to reject unsupported or fraudulent claims.
   
9. AUSTRALIAN CONSUMER LAW
   Nothing excludes rights that cannot be excluded under law.